Who We Are
Our registered office is at Ladyfield House, Station Road, Wilmslow, Cheshire, SK9 1BU and we are a company registered in England under company number 566694. We are also registered on the Information Commissioner's Office Register of Data Controllers under registration number ZA028267, and act as the Data Controller. If you have any questions concerning Data Protection at Abode, please contact email@example.com.
Information That We Collect
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than those already specified in this notice.
The personal data that we may collect from you is: -
• Name, company details, job title and contact information including email address and other contact details provided
• Demographic information such as postcode
• Any information that you submit as a result of logging a product query case, registering your product or subscribing to Abode newsletters and communication.
• Any other details and information that you choose to submit to us
We collect information in the ways below: -
Online register a product query case
Online product warranty registration
Newsletter sign up
Online contact us form
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
How We Use Your Personal Data
We take your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time. The purposes and reasons for processing your personal data are detailed below: -
We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
People Who Contact Us Via Social Media
If you send us a private or direct message via social media, the message will be stored for three months. It may be shared internally within Abode in order to ensure the best response, but it will not be shared with any other organisations.
You have the right to access any personal information that we process about you and to request information about: -
• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request. This is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
Paying for your Order with Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Paying for your Order with PayPal
When making a purchase you may choose to use PayPal to pay for your order. During checkout, your personal data such as your name and address may be transferred to PayPal and is processed in line with Paypal’s own privacy notice.
Paying for your Order with SagePay (Now Opayo by Elavon)
When making a purchase you may choose to use SagePay to pay for your order. During checkout, your personal data such as your name and address may be transferred to SagePay and is processed in line with Opayo’s own privacy notice.
Home Delivery Services
We use third party courier services who act on our behalf to deliver our products. The only information we provide them with is your name, address, postcode, telephone number(s) where relevant and order details. This is only provided selectively and when necessary.
IT Services & Support
Some of our normal business processes require involvement from specialist IT service providers, who may have indirect access to our databases. Examples of this include website hosting and network maintenance.
After Sales Service Agents & Installation
It is sometimes necessary to pass personal details to service agents if they are performing installations or repairs on our behalf. The only information we provide to them is your name, address, postcode, telephone number(s) where relevant and order details. This is only provided selectively and when necessary.
We occasionally send out brochures, leaflets, samples or products in bulk using mail fulfillment companies to facilitate their distribution. The only information we provide them with is your name, address, postcode, telephone number(s) where relevant and order details. This is only provided selectively and when necessary. Listings are not retained by the third party once the specific project is complete.
We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
• 256bit SSL encryption so your data is always encrypted in transit
• Secure data center facility with authorized access only
• Firewalls that restrict access and ban users that make repeated login attempts to website administration services.
• Monitoring of servers that house personal data
• Restricting access to personal data on a need to know basis by named employees
• Password controls including regular changes
• Encryption of mobile devices
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to us, however as this information is required for us to provide you with our services/deliver your products/legitimate interests, we may not be able to offer some/all of our products or services without it.
How Long We Keep Your Data
We will only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Promotions & Offers
Occasionally, we would like to contact you with details of its products, services and promotions including newsletters that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/subscribe options or by contacting firstname.lastname@example.org directly.
Lodging A Complaint
Tom Sharpe - Data Champion
Unit L, Zenith Park
Telephone: 01226 283434
To make a request download the data access request form by clicking here and return to us either by email or post on the information above:Information Commissioner's Office (ICO)
Telephone: 0303 1231113 or 01625 545745
Fax: 01625 524510